Rishi Iyengar // Facebook and WhatsApp struggle to contain a crisis in India

Facebook and WhatsApp struggle to contain a crisis in India – “Facebook is currently facing a global problem of trust,” said Nikhil Pahwa, co-founder of India’s Internet Freedom Foundation. “Regulators do not trust them at this point in time because they have allowed certain activity to fester without dealing with it.” [money.cnn.com]

Facebook previously attracted the attention of the Indian government in 2016, when it was criticized for offering a free internet service that connected to only a limited number of websites (including Facebook). Called Free Basics, the program was shot down by the Indian government because it violated net neutrality.

Attention has since turned to WhatsApp, which Facebook purchased in 2014.

WhatsApp has introduced at least four new features over the past month that are designed to combat the mass messaging of rumors that have fueled mob violence and killings in India, the service’s largest market with over 200 million users.

According to WhatsApp’s website, its latest test feature “automatically performs checks to determine if a link is suspicious” and advises users to exercise caution when receiving and opening links.

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